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Returns and Exchange Policy



Returns and Exchanges for Online Purchases

Jivafashion is highly committed to ensuring your satisfaction with any product you have ordered from us. We are satisfied only when our customer is satisfied and we do our level best and make sure our customer must be happy while shopping with us and are happy with our services. If the customer is not satisfied with our services or the product he has received then the following terms apply for a mutually consented resolution of the situation.

We do our best to make sure you never need to use this policy. . However, there could be a situation where we may fall short of your expectations, in such a case you can get back to us and we will always be ready to assist you.

We are using the best possible and effective filter method to avoid any kind of errors. All ordered item is go-through many check points i.e. quality check, fabric check, measurement check, etc., before reaching to your doorstep. But still there is some possibility of unseen and uncontrollable errors..
- Damage of item during transit.
- Delivery of wrong item by mistake.
- Unfiltered Manufacturing defect.
- Mixing of orders.

In case of receiving damaged items /broken/ defective item / wrong item

At Jivafashion.com, we want you to be delighted every time you shop with us. You can always return items if they are damaged, broken, defective or incorrect. Please know that you must provide us a written record of the reason for return or exchange within 24 hours of receiving the item. Custom, Oversize, or hazardous items cannot be returned. Items that have been used will not be accepted as returns or exchanges. Items which have any stains, emit, body odours or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns or exchanges.

There is no refund for shipping and handling charges.

Refund procedure

The customer/buyer has to get back to Jivafashion customer care through phone/email within 24 hours of receipt of damaged goods or goods not meeting description. Jivafashion will then log a dispute and initiate a process of resolution between the artisan/designer and the customer. Customer will have to send an image of product on email in case she is claiming that the product is damaged or not meeting description. The return shipping to seller for the product will be borne by the customer.

Please do not think of an irregular weave or print or a stitch as a defect. In spite of these variables, at JivaFashion we stand behind the quality of our products and we will replace the product if you are not satisfied with your purchase for any reason.

Exchange Policy

Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase please follow the instructions below:

If you would like to request an exchange please write to us at customercare@jivafashion.com within 24 hours of receiving the goods.
Items which are to be exchanged need to be sent to the addresses given below within 15 days of receiving the goods.
A Returns & Exchanges Form should be completed and sent along with the goods. You can download the Returns Form by Clicking Here.
JivaFashion will replace the items free of cost or issue a full refund if we have sent you a wrong item (wrong colour or size). Shipping charges for the replacement will not be billed to the customer.
Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address indicated on the Return & Exchange form.

For any further info /assistance/ complain you may contact us at:
info@jivafashion.com

Your satisfaction is only our aim…